Adding A "Professional Edge" to Customer Service
To register click on the course title above
Starting
with a big picture view, learn how your roles and responsibilities
align with the University's mission. Build upon your unique
contributions by fine-tuning your professionalism through
easy-to-learn-and-apply service models and techniques. Effective
listening skills, verbal communication--specifically vocal tone, and
communication/conflict resolution models--assist you in keeping those
you serve satisfied.
Who
Should Attend?
Anyone interested in learning about customer service.
Why Attend?
Reaffirm your commitment to the University and build your knowledge and
skills to better serve those around you as well as impress your boss,
your co-workers and your customers.
For more information, contact Sue Stewart, Assistant Director at The
Center for Training and Professional Development at 333-8342 or by
email at suestew@illinois.edu.
