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"The facilitator offered many opportunities to practice the tools we learned so we were very comfortable using them when we returned to our work environment." from a participant.

When Workplace Situations Get Emotional: Handling Difficult Confrontations
To register click on the course title above

Based, in part, on the national bestseller Handling Difficult Confrontations—Tools for Resolving Broken Promises, Violating Expectations, and Bad Behavior, you’ll be introduced to an easy-to-use process and effective tools that can give you confidence in confronting challenging situations. These tools help you address issues and resolve them in a way that enhances accountability and improves performance.

During the workshop, you’ll practice typical workplace situations using an easy-to-use process, tools, and techniques:

• A co-worker is upset at you for no apparent reason
  
• As a manager, you have an employee who has not completed work according to standards you both had agreed upon
• Your boss consistently puts down and dismisses your ideas or suggestions
• As a manager, one of your employees lacks attention to detail. Her mistakes are not enough to warrant disciplinary action but you always worry about her work
• During a performance review, your employee stands up and says, “I want to speak to the department head now!”

Who Should Attend?

Anyone interested in improving their skills in handling difficult confrontations.

Why Attend?

• Effectively handling confrontations demonstrates your maturity as a professional--showing your boss and peers you qualify for leadership positions now and in the future
• Resolve confrontations head-on and lessen stress for yourself and those around you
  
  NOTE: CTPD’s1-day workshop, Face-to-Face: Handling Difficult Conversations (add date) is not a perquisite for attending When Workplace Situations Get Emotional: Handling Difficult Confrontations, but is highly recommended.

For more information, contact Sue Stewart, Assistant Director at The Center for Training and Professional Development at 333-8342 or by email at suestew@illinois.edu.