To register click on the course title above
Based on concepts from the New York Times best-seller Crucial Conversations: Tools for Talking When Stakes are High, as well as other resources, you have the opportunity to increase your confidence in successfully conducting conversations where opinions vary, the stakes are high, and emotions run strong.
In
some cases you can prepare for a difficult conversation, while other
conversations start out cordial and take a negative turn. Caught off guard, you
could damage relationships beyond repair. Participants learn the knowledge and
skills to handle those types of difficult conversations—planned and impromptu.
Who
Should Attend?
Anyone interested in improving their skills in
handling difficult conversations.
Why Attend?
- These communication skills are effective in resolving conflict in all avenues of your life—workplace, community, and home
- Resolve conflict situations head-on and lessen stress for yourself and those around you
For more
information, contact Sue Stewart, Assistant Director at The Center for Training
and Professional Development at 333-8342 or by email at suestew@illinois.edu.
